• How long does it take to shoot still photos?

    For homes under 2500 square feet, it should take roughly 45 minutes to an hour. For larger homes, it could take an additional hour per 2000 square feet. It is necessary that your listing is “photo ready” before we arrive, as having to wait to move cars, clean up yards, move furniture, clean off countertops etc, just adds more time unnecessarily. During the busy season it’s especially imperative that your home is ready to shoot before we arrive as we are on very tight schedules.

  • Is drone footage included?

    We believe drone footage should be included in any and all real estate marketing, but we leave the choice up to buyer as an ‘Add-On’ for all packages.

  • How do I upload to MLS?

    Most Multiple Listing Service platforms have an upload image option after entering the information to your newly created listing. However the steps to uploading the files is based on which platform you are using. Please ask your broker for your most immediate questions.

    For further assistance using FMLS, please contact their support team at (404) 255-8660

    For GMLS: 770-493-9000

  • How many photos do I receive?

    We currently don’t have a limit in the number of photos we provide. Ultimately, it depends on the size and features of the property that determines if we are delivering 20 photos or 50 photos.

  • Can you photoshop my photos?

    All final deliverable images are edited to enhance lighting, color, shadows, and composition. Digitally adding/altering the image is not included.

    Please email us in you have interest in virtual staging.

  • Will photos be formatted to fit all social media platforms?

    Yes, all photos will be shot 4x3. Whether they are vertical or horizontal depends on the shot.

FAQ - Videography

  • How do I receive the videos?

    You will receive a link to a landing page that will feature links and downloadable content of the services you ordered. You will receive email updates as each finalized product becomes available.

  • What is the Turnaround for Video?

    3 business days for Video Teaser.

    5 business days for a Full Video.

    Full Production Timeline is provided at the bottom of the page.

  • What's included in a full video and video teaser?

    The Full Video includes cinematic shots of the exterior, interior (each room), and, if opted for, drone footage.

    Teaser Video shall include the best shots for a quick 15-30 second video.

  • Can videos be formatted to fit on all social media platforms?

    Video is shot 16:9 or 1920 x 1080 which is the international standard format of HDTV.

    A 16:9 ratio is typically seen as optimal because it is capable of the highest resolution. It is also easy to capture this aspect ratio on almost all devices.

    The correct aspect ratio for YouTube videos is 16:9. This size is also compatible for Facebook and Instagram.Future aspect ratios such as 4:3, 9:16 (vertical), and more shall be introduced.

  • Do you shoot vertical videos?

    We currently do not provide vertical video services at this time. We hope to add this in the future!

  • How long are the videos?

    Teaser Video ranges from 15-30 seconds.

    Full Video is a minimum of 1 minute long.

    Depending on the size of the property, our videos can be as long as 10 minutes.

FAQ - VR & Floorplans

  • What is Matterport?

    Matterport is the standard for 3D space capture. All-in-one platform transforms real-life spaces into immersive digital twin models. So much more than panoramic scans, Matterport empowers people to capture and connect rooms to create truly interactive 3D models of spaces.

  • How do I use the VR Tour?

    All VR Tour orders come with a MLS compatible link which can be used in your MLS listing. Please ask your broker for your most immediate questions. For further assistance using FMLS, please contact their support team at (404) 255-8660

    For GMLS: 770-493-9000

  • Information regarding Schematic Floor Plans

    Available as an Add-On for any VR Tour order. Delivery within 2 business days after VR Tour is fully rendered.

    All room labels are in English using the U.S. (Imperial) unit of measurement.

    Schematic Floor Plans are accurate to 1 to 2% of reality.

    All floor plans are delivered as a PDF file. Spaces over 10k ft² (929 m²) and less than 25k ft² (2300 m²) are charged as two orders. Schematic Floor Plans are unavailable for Spaces over 25k ft² (2300 m²).

  • How long does VR Tours take?

    A VR shoot takes 1-2 hours per 1000 sqft.

    So, a 3,000 sqft would take 3-6 hours. Time varies depending on the following factors:

    - Furnished or not furnished
    - Ease of Access
    - If a floor plan is ordered, our shooters need to scan each room and closet

  • Can you virtually stage my VR?

    We currently do not provide virtual staging at this time for VR Tours.

  • Can I upload to social media?

    Yes! We provide a MLS compatible link which can also be used to post on social media platforms such as Facebook, Twitter, and LinkedIn.